Skip to Content

STANDARD TERMS AND CONDITIONS OF SALE


Shipping, Delivery & Sales Tax Terms


Last updated: [May 26, 2026]

These Shipping, Delivery & Sales Tax Terms apply to purchases made from [Company Legal Name], operating as [Brand Name] from Nova Scotia, Canada. By placing an order, you agree to the shipping, delivery, customs, tax, and risk-of-loss terms below.

These terms are intended to explain how we ship products and how sales tax, duties, and delivery responsibility are handled. They should be read together with our warranty, return, and general terms of sale policies.

1. Order Acceptance

All orders are subject to acceptance by us. We may refuse, cancel, or delay an order where payment cannot be verified, shipping information is incomplete, shipment is not commercially practical, or shipment would violate export controls, sanctions, carrier restrictions, or destination-country import requirements.

If an order is cancelled before shipment, we will refund any amount paid for the cancelled items, subject to any stated non-refundable deposit or custom-order terms agreed at the time of purchase.

 2. Product Pricing

Unless otherwise stated, product prices are listed in CANADIAN DOLLARS [CAD] and do not include shipping charges, import duties, taxes, VAT, brokerage fees, customs charges, or other government-assessed charges.

Any applicable shipping charges and Canadian GST/HST will be shown at checkout or on the invoice where applicable.


3. Canadian Customers — GST/HST

For orders shipped within Canada, applicable GST/HST will be charged based on the shipping destination and applicable Canadian place-of-supply rules.

For Canadian orders, the tax rate is generally determined by the province or territory where the product is delivered or made available to the customer. Where GST/HST applies, the applicable GST/HST rate and amount will be shown at checkout and/or on the invoice.

Shipping charges may also be subject to GST/HST where required by law.

Customers who are GST/HST registrants are responsible for ensuring their business records, invoices, and tax information are retained for their own accounting and input tax credit purposes.

4. International Customers — DAP Shipping Terms

Unless expressly stated otherwise on the invoice or order confirmation, international orders ship under:

DAP — Delivered at Place, Incoterms® 2020

Under DAP terms, we arrange shipment to the delivery address provided by the customer. The customer is responsible for import clearance and for paying all import duties, taxes, VAT, brokerage fees, customs charges, and other destination-country charges.

These charges are not included in the product price or shipping charge unless we expressly state otherwise in writing.

The customer is responsible for confirming that the product can be lawfully imported into the destination country and for complying with any local import requirements.


5. Customs, Import Charges & Refused Delivery

International shipments may be delayed by customs, carrier processing, import review, or destination-country requirements. We are not responsible for customs delays outside our control.

If a shipment is refused, delayed, returned, abandoned, or destroyed because the customer does not complete import clearance, does not pay required import duties/taxes/VAT/brokerage/customs charges, or provides incomplete or incorrect import information, the customer is responsible for any resulting costs. These may include return freight, storage charges, customs fees, carrier fees, taxes, brokerage charges, and any other related costs.

Original shipping charges may not be refundable where a shipment is refused, abandoned, returned, or delayed due to customer customs obligations or incorrect shipping information.


6. Shipping Method, Tracking & Insurance

We ship hardware orders using tracked carrier services. Hardware shipments are insured by us for the declared shipment value unless otherwise stated.

For high-value hardware orders, we may require signature on delivery. Customers are responsible for providing a secure and accurate delivery address where someone can receive the package if signature or attended delivery is required.

Tracking information will be provided when available.


7. Risk of Loss or Damage in Transit

For orders shipped using our carrier account, risk of loss or damage remains with us until the carrier confirms delivery to the shipping address provided by the customer, unless otherwise stated on the invoice or required by the applicable Incoterm.

For international DAP shipments, risk transfers in accordance with the stated Incoterms® 2020 rule. Under DAP, risk generally transfers when the goods are placed at the customer’s disposal at the named destination, ready for unloading.

If a package is lost or damaged before carrier-confirmed delivery, we will work with the carrier and/or insurer to investigate the claim. Depending on the circumstances, we may repair, replace, or refund the affected item once the carrier investigation supports the loss or damage claim.

 8. Carrier-Confirmed Delivery & Secure Delivery Location

Once the carrier confirms delivery to the shipping address provided by the customer, risk of theft, loss, or damage from the delivery location transfers to the customer, unless applicable law provides otherwise.

Customers should use a secure shipping address. For high-value orders, we strongly recommend shipping to a business address, studio location, or another address where someone can receive the package directly.

If a package is marked delivered but cannot be located, the customer must notify us promptly so that we can request a carrier trace or proof-of-delivery review where available.


9. Damaged Shipments

If a package arrives damaged, the customer must notify us as soon as possible and no later than [3–5 business days] after delivery.

Please retain all packaging materials and provide photos of:

  • the outside of the shipping box;
  • any visible dents, punctures, crushing, water damage, or other shipping damage;
  • all internal packing materials;
  • the product and any visible product damage;
  • he shipping label and tracking number.

Do not discard the box or packing materials until the claim is resolved, as the carrier or insurer may require inspection.

10. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

We are not responsible for delays, failed deliveries, returns, or additional charges caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If a shipment must be redirected, returned, or reshipped due to incorrect customer-provided information, the customer may be responsible for any additional carrier, customs, tax, brokerage, or reshipping costs.


11. Export Controls & Restricted Destinations

We may refuse, cancel, or delay any order where shipment would violate Canadian export controls, sanctions, carrier restrictions, payment processor rules, or destination-country import restrictions.

The customer is responsible for ensuring that purchased products may be lawfully imported, possessed, and used in the destination country.

12. Taxes Outside Canada

For customers outside Canada, Canadian GST/HST is generally not charged on exported goods unless required by law. However, the destination country may assess import duties, VAT, sales tax, customs fees, brokerage fees, handling fees, or other charges.

Unless an order is expressly stated to ship DDP or taxes-paid, all such destination-country charges are the customer’s responsibility.

14. Contact

Questions about shipping, taxes, customs, or delivery can be sent to info@607audio.com